Call Tracking Software

Pre-Sales FAQ's

Answers to frequently asked questions about Kemma Software and our help desk software / tracking software solutions.

Can I use the BridgeTrak for Windows Evaluation Copy with a Shared Database?
If I purchase BridgeTrak software after a product evaluation, can I save the information collected during the evaluation period?
What Web Browsers do BridgeAccess and BridgTrak for Web interface with?
What type of server will BridgeTrak for Windows help desk software run on?
Are your prices for BridgeTrak help desk software site licenses?
Can I purchase both Web and Windows licenses? Do I get both license types automatically?
When considering licensing levels for BridgeTrak, are "Users" defined as named users or concurrent users?

	Top of BridgeTrak Help Desk Software FAQ's
	Can I use the BridgeTrak for Windows Evaluation Copy with a Shared Database? Yes, you may use the BridgeTrak evaluation copy in a shared environment. Follow the simple directions outlined in this help document.
	Top of BridgeTrak Help Desk Software FAQ's
	If I purchase BridgeTrak software after a product evaluation, can I save the information collected during the evaluation period? Yes. You will need to make a copy of the database. Detailed information can be obtained by contacting the customer service help desk / technical support department via BridgeTrakSupport@scriptlogic.com .
	Top of BridgeTrak Help Desk Software FAQ's
	What Web Browsers do BridgeTrak help desk software products interface with? Both applications optimized for Microsoft Internet Explorer (version 5.5) and BridgeAccess is also optimized for Firefox. However, these software solutions are written in standard HTML code and may prove effective with browsers not yet tested.
	Top of BridgeTrak Help Desk Software FAQ's
	What type of server will BridgeTrak for Windows help desk software run on? The server that hosts the BridgeTrak for Windows database can be any platform that will support the database you choose.
	Top of BridgeTrak Help Desk Software FAQ's
	Are your prices for BridgeTrak help desk software site licenses? No. A BridgeTrak for Windows users license allows the software to be installed on one server (or PC acting as a server), at one physical location with an unlimited number of databases residing on the server. If you would like BridgeTrak for Windows on a second server, you will need two license keys. Contact ScriptLogic's software sales team for information on multiple license discounts (sales@scriptlogic.com).
	Top of BridgeTrak Help Desk Software FAQ's
	Can I purchase both Web and Windows licenses? Do I get both license types automatically? BridgeTrak's core tracking application is available in a Windows based version and a Web based version. You will receive BOTH Windows and Web licenses to BridgeTrak for greater End User flexibility! Users can work in the environment (Web or Windows) that best meets their needs, or can switch between platforms as needed. For example, when you purchase a five user license, you will receive a license with 5 Windows licenses and 5 Web licenses. These 5 licenses (Web or Windows) are for the same user id's meaning 5 people can log on to BridgeTrak using either Web or Windows environments.
	Top of BridgeTrak Help Desk Software FAQ's
	When considering licensing levels for BridgeTrak, are "Users" defined as Named Users or Concurrent Users? BridgeTrak's licensing is set up for Named Users. Named User Licensing allows for agent accountability.
	Top of BridgeTrak Help Desk Software FAQ's

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