Knowledge Base

• The Knowledge Base feature enhances your trouble-shooting and problem solving capabilities by allowing you to create your own in-house reference library from your issue lists.
• The Knowledge Base provides a single solution for tracking knowledge that is available to internal or external users
• Define your Knowledge Base Categories in multiple tiers for easy retrieval
• Search the Knowledge Base and results are returned in a list format and can be opened to view the details.

Sample Knowledge Base Article

• Knowledge Base Articles are referenced by Article ID's
• Knowledge Base Articles contain description, cause, and resolution fields for clearly identifying and documenting a problem

• Knowledge Base Articles can also be referenced by system defined keywords and linked to other related articles.
• Knowledge Base articles also contain hyperlinks to related items and can be emailed directly to a customer.